ATM Technician

The successful candidate will be responsible for the installation, maintenance, servicing, and repair of Automated Teller Machines (ATMs) at various client sites across South Africa. This role requires a hands-on individual with strong technical troubleshooting abilities and a willingness to travel extensively.

Key Responsibilities:

• Install, configure, and commission ATMs at customer sites.
• Perform preventative maintenance and routine servicing of ATM equipment.
• Diagnose and repair hardware and software faults on ATMs.
• Replace and repair faulty components, including card readers, cash dispensers, printers, and screens.
• Conduct software updates and system upgrades as required.
• Respond to service calls and emergency breakdowns within agreed service levels.
• Complete testing and quality checks following repairs and installations.
• Maintain accurate service reports and documentation.
• Liaise professionally with clients and provide technical support when required.
• Ensure all work is carried out in accordance with company procedures and safety standards.
• Manage tools, spare parts, and equipment effectively.
• Travel extensively throughout South Africa to attend to client sites.

Minimum Requirements:

• Grade 12 / Matric certificate.
• National Diploma, N4–N6, or relevant qualification in Electronics, Electrical Engineering, Information Technology, or Mechatronics will be advantageous.
• Minimum 2–3 years' experience in ATM servicing, field service, electronics, or a similar technical role.
• Strong understanding of electronic and mechanical systems.
• Experience in fault finding and troubleshooting hardware and software issues.
• Computer literate with knowledge of Microsoft Office.
• Valid driver's license and own reliable transport.
• Willing and able to travel extensively and work after hours when required.
• Ability to work independently and manage time effectively.

Skills and Competencies:

• Excellent problem-solving and analytical skills.
• Strong attention to detail.
• Good communication and interpersonal skills.
• Customer service orientated.
• Ability to work under pressure and meet deadlines.
• Strong organisational and reporting skills.
• Self-motivated with a proactive approach.
• Ability to adapt to changing environments and travel requirements.

Duties May Include:

• ATM installations and relocations.
• Preventative and corrective maintenance.
• Equipment upgrades and modifications.
• Emergency breakdown support.
• Technical reporting and documentation.
• Client liaison and support.