About us

LeoFam Group is a diversified business group with multiple brands operating across lifestyle, hospitality, and real estate sectors. Driven by a vision to create iconic destinations, LeoFam Group is committed to redefining luxury, innovation, and customer experience. Through exceptional products, memorable experiences, and sustainable growth, the Group delivers long-term value to its customers, employees, partners, and the communities it serves. 

Reports To: HR and Admin Manager 

Department: HR & Administration

Job Summary

The Administrative Assistant & Receptionist is responsible for providing front-office reception services and administrative support to ensure the smooth operation of the organization. The role serves as the first point of contact for visitors, clients, and employees while handling office administration, correspondence, scheduling, record management, and general office support.

Key Responsibilities

Reception & Front Desk Management

• Welcome and assist visitors, clients, and guests in a professional and courteous manner. 
• Answer, screen, and direct incoming phone calls and inquiries. 
• Manage the reception area and ensure it remains organized and presentable. 
• Receive, record, and distribute incoming mail, packages, and deliveries. 
• Maintain visitor logs and coordinate visitor access procedures. 

Administrative Support

• Provide administrative assistance to management and various departments. 
• Prepare, type, format, and distribute correspondence, reports, and other documents. 
• Schedule meetings, appointments, and conference room bookings. 
• Assist in organizing company events, meetings, and workshops. 
• Maintain filing systems and ensure proper record management. 

Office Management

• Monitor office supplies and coordinate procurement requests when necessary. 
• Ensure office equipment is functioning properly and report maintenance needs. 
• Coordinate with service providers and vendors for office-related requirements. 
• Support travel arrangements, accommodation bookings, and logistics as required. 

Documentation & Record Keeping

• Maintain accurate administrative records and databases. 
• Organize and archive physical and electronic documents. 
• Ensure confidentiality and security of company information. 
• Assist in preparing reports and maintaining departmental records. 

Communication & Coordination

• Facilitate communication between departments and external stakeholders. 
• Respond to routine inquiries and direct requests to appropriate personnel. 
• Follow up on administrative tasks and ensure timely completion. 
• Support internal communication and information dissemination. 

Customer Service

• Provide excellent customer service to visitors, clients, and employees. 
• Handle inquiries and complaints professionally and efficiently. 
• Maintain a positive and welcoming company image at all times. 

Compliance & Confidentiality

• Adhere to company policies, procedures, and administrative standards. 
• Maintain confidentiality of sensitive information and documents. 
• Ensure proper handling of company records and communications.