To work on Servcraft : online System 1. One team needs help with following system = to oversee 2 teams admin. 2. To grow into point of contact to log calls / jobs 3. Jobs not in date or time order, only last edited. 4. Can be 20 jobs on busy days (not often) 5. System is fed, with automation and triggers. [Scenario's] A: Known clients • Call owner. 1. Put in diary (time, urgency, scope) Assistant takes over. 2. Create an appointment on Servercraft (link from job query -> appointment -> job) 3. Allocation of materials (by team) 4. Quote: when allocated to job, loads automatically 5. Job completed by team. 6. Invoice created by assistant. Sent by owner. 7. Get payment < close job. Online training available from Servcraft.